FAQs

What is My Property Host?

We are an end to end solution for your short term let. Our What We Do page has more information.

Where do you operate?

In London, zones 1 – 3. If your property is somewhere outside this area but in London, please do get in touch and we can have a chat.

Do I need wifi?

Wifi is essential but don't worry; we can provide this if necessary on a monthly basis.

Does the property need to be furnished?

No, we have a partnership with a furniture rentals company and can arrange furniture from £100 per month.

Can I only use some of your services?

We manage the whole process.

Do you have any minimum requirements?

We only assist where a property is available for two weeks or more.

How much do you charge?

19% (+VAT) of the total booking fee plus the cleaning fee. This includes insurance.

What languages do you speak?

We can communicate to guests in English, Spanish and Portuguese.

Will I have full access to my Airbnb account?

Absolutely, you maintain full control of your Airbnb account. We only ask that you put an email address that we set up for you to manage your account so that we can receive notifications when you get enquiries and bookings. Most guests choose the first host to respond so we need to make sure we can keep an eye on requests!

Can I have multiple listings?

If you are lucky enough to have more than one home, then absolutely. And we would be happy to manage as many listings as you wish to create.

Do I have to pay if I don't get a booking?

No.  Sometimes, there are quiet periods (not very often, but sometimes!) and if your property does not get booked, we will not charge you.

Who are your typical clients?

Our typical clients’ profiles are:

  • people going on holiday or a business trip for 2 weeks or more
  • foreign property owners that wish to use their property for large parts of the year but still wish to maximise their income while they are not using it
  • people looking for long term tenants but wish to maximise their income before they find a tenant
  • people selling their property

Do I need to approve a booking?

Once you’ve booked our services, you can relax, we will take over and handle all booking enquires and requests. We will vet the guest and ensure that only verified guests and those with good reviews can book. It’s important to know who’s staying in your home.

Do I need to contact the guest before or during their stay?

We take care of all communication for you. We will liaise with the guest on your behalf: co-ordinating the check-in, check-out time and any questions they have. We aim to keep all correspondence on Airbnb so if there is a problem, the Airbnb resolution centre can access all the information in one place.

How many sets of keys do I need to give you?

Ideally, we need 4 sets of keys.

How do I give you my keys?

We will arrange a suitable time to come and collect the keys from you.

Are your services available on weekends and bank holidays?

Yes! We are available everyday.

Can you take over my listing?

Definitely. Just get in touch with us via email at info@mypropertyhost.com

How does payment work?

We take our 19% fee directly through Airbnb’s routing system. The rest will go straight into your account 24 hours after the guest has checked in. At the end of the month we will send you an invoice for the cleaning fees and any other disbursements.

How does the check-in work?

One of our team will be waiting at your home for the guests to arrive. Once they have arrived, we will show them around the apartment, explain how various features of the apartment work and clarify any do’s or don’ts.

How do I get in touch?

The best way of getting in touch is via email info@mypropertyhost.com

Do I need to provide my own linen?

We will provide all necessary bed linen and towels.

Can you provide soft furnishings?

Yes, we can provide soft furnishings from £30 per month.

Can you do back-to-back bookings?

Absolutely. As soon as one guest leaves we aim to have another in on the same day. Our housekeeping team will make sure your place is spotless between check out and check in!

Airbnb has a ‘host guarantee’ so what’s the point of insurance?

The key here is the word ‘guarantee’. This is not the same as insurance. On their website, Airbnb strongly encourage hosts to purchase separate insurance that will cover you and your property for damage or losses caused by a guest.

I already have my own domestic household policy, so why do I need more insurance?

Your domestic household policy is unlikely to cover you for loss/damage directly attributable to a paying guest.

How long does our cover last for?

Our cover starts from the day a guest arrives and ends when the guest leaves. My Property Host will provide the insurer with the dates that each guest is staying.

How do I make a claim?

By contacting us as soon as something happens in your home. Once you get in touch, we will guide you through the claims process.

How long does the claims process take?

Well, that depends on you. The insurance provider will need you to provide them with certain information and the quicker you do that, the quicker your claim can be processed.

What are the eligibility criteria?

1.  Have existing home insurance in place that would cover you when your home is not being rented.

2.  Be able to answer the following statements truthfully:

  • I have never been convicted of, or charged with, any offence other than motoring offences.
  • I have never been subject to a county court judgement (CCJ), a debt relief order (DRO), an individual voluntary arrangement (IVA) or to bankruptcy proceedings.
  • I have never had insurance cancelled, refused or declined or had any special terms imposed.
  • I have not made more than 2 insurance claims in the past 5 years

Contact us

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Get in touch

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Alternatively, you can email us on info@mypropertyhost.com
or by phone on +44 (0)20 8144 8260.