We are an end to end solution for your short term let. Our What We Do page has more information.
In London, zones 1 – 3. If your property is somewhere outside this area but in London, please do get in touch and we can have a chat.
Wifi is essential but don't worry; we can provide this if necessary on a monthly basis.
No, we have a partnership with a furniture rentals company and can arrange furniture from £100 per month.
We manage the whole process.
We only assist where a property is available for two weeks or more.
19% (+VAT) of the total booking fee plus the cleaning fee. This includes insurance.
We can communicate to guests in English, Spanish and Portuguese.
Absolutely, you maintain full control of your Airbnb account. We only ask that you put an email address that we set up for you to manage your account so that we can receive notifications when you get enquiries and bookings. Most guests choose the first host to respond so we need to make sure we can keep an eye on requests!
If you are lucky enough to have more than one home, then absolutely. And we would be happy to manage as many listings as you wish to create.
No. Sometimes, there are quiet periods (not very often, but sometimes!) and if your property does not get booked, we will not charge you.
Our typical clients’ profiles are:
Once you’ve booked our services, you can relax, we will take over and handle all booking enquires and requests. We will vet the guest and ensure that only verified guests and those with good reviews can book. It’s important to know who’s staying in your home.
We take care of all communication for you. We will liaise with the guest on your behalf: co-ordinating the check-in, check-out time and any questions they have. We aim to keep all correspondence on Airbnb so if there is a problem, the Airbnb resolution centre can access all the information in one place.
Ideally, we need 4 sets of keys.
We will arrange a suitable time to come and collect the keys from you.
Yes! We are available everyday.
Definitely. Just get in touch with us via email at firstname.lastname@example.org
We take our 19% fee directly through Airbnb’s routing system. The rest will go straight into your account 24 hours after the guest has checked in. At the end of the month we will send you an invoice for the cleaning fees and any other disbursements.
One of our team will be waiting at your home for the guests to arrive. Once they have arrived, we will show them around the apartment, explain how various features of the apartment work and clarify any do’s or don’ts.
The best way of getting in touch is via email email@example.com
We will provide all necessary bed linen and towels.
Yes, we can provide soft furnishings from £30 per month.
Absolutely. As soon as one guest leaves we aim to have another in on the same day. Our housekeeping team will make sure your place is spotless between check out and check in!
The key here is the word ‘guarantee’. This is not the same as insurance. On their website, Airbnb strongly encourage hosts to purchase separate insurance that will cover you and your property for damage or losses caused by a guest.
Your domestic household policy is unlikely to cover you for loss/damage directly attributable to a paying guest.
Our cover starts from the day a guest arrives and ends when the guest leaves. My Property Host will provide the insurer with the dates that each guest is staying.
By contacting us as soon as something happens in your home. Once you get in touch, we will guide you through the claims process.
Well, that depends on you. The insurance provider will need you to provide them with certain information and the quicker you do that, the quicker your claim can be processed.
1. Have existing home insurance in place that would cover you when your home is not being rented.
2. Be able to answer the following statements truthfully: